Careers at The Modern Honolulu

Interested individuals should submit their resume to:

THE MODERN HONOLULU
Attention: Human Resources
1775 Ala Moana Boulevard
Honolulu, HI 96815

Via email to: jobs@themodernhonolulu.com
Via fax to: 808-943-5855 

Equal Opportunity Employer M/F/H/V

Click Here to Download the Employment Application

Accounting Clerk

full time

Responsible for maintaining internal controls, account reconciliations, monthly journal entries in accordance with GAAP and company’s established guidelines.



3 years of experience in accounting required. 2 years of experience in a restaurant/F&B setting in lieu of Bachelor’s Degree acceptable. Previous experience with a PMS (Opera) preferred. Previous experience with point of sales system (Mircos) preferred.

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Banquet Porter

on call

Set furniture to diagram and or specified instructions from Supervisor. Dress tabletops as directed and execute sequence of service as per THE MODERN HONOLULU Food & Beverage standards. Polish, set, refresh and breakdown water stations meeting sets and registration tables and remove rubbish and refresh linen in all Function spaces. Maintain appearance of Function spaces at all times including refreshing rooms to a presentable manner and report damages to Manager. Read and interpret Banquet Event Orders and carry out associated duties.



High school diploma or equivalent required. Prior experience as a banquet porter in a luxury hotel environment desirable. Working knowledge of banquet equipment and set up standards required.

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Banquet Server

on call

Set refreshment breaks. Execution of appropriate sequences of service. Must be able to open wine and champagne properly, and hold and pour bottles properly.



High school diploma or equivalent required. Minimum 2 years prior banquet serving experience in a resort hotel environment. Must be able to lift/carry up to 50 lbs. Must possess or be able to obtain State of Hawaii Liquor Commission Servers card.

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Room Attendant

on call

Responsible for maintaining standards of hotel cleanliness set by the Executive Housekeeper. Help maintain smooth transfer of clean rooms and promote the cleanliness of public space.



Ability to perform assigned duties with attention to detail, speed, accuracy, follow-through, courtesy, cooperativeness and work with minimal supervision. Punctuality and regular and reliable attendance. Interpersonal skills and the ability to work well with co-workers and the public. Previous experience in a luxury hotel or resort highly desirable.

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HR/Training Manager

full time

Responsible for developing, implementing and facilitating service/culture/leadership training programs within the organization. The programs include but are not limited to quality of guest service, work measurement, human resources operations, and leadership/supervisory/team member development. Facilitates “Getting the Vibe” (New Hire Orientation) sessions on a monthly basis. Assist the HR department with other responsibilities (to include recruitment, benefit administration, employee/labor relations) as needed.



Bachelor’s Degree in Human Resources Development, Communications, Speech, Business Administration or related field required. Minimum two (2) years prior training experience required. Previous training experience in a luxury hotel setting preferred. Prior knowledge and/or experience in hotel operations helpful. PHR or SPHR certification preferred.

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The STUDY Manager

full time

The Nightlife Operations Manager is responsible for maximizing the return on investment to the owner of the hotel by achieving the objectives of the annual budget and strategic initiatives in guest service, employee opinion survey and profitability. Additionally, the Nightlife Operations Manager is responsible for ensuring the highest quality guest service and product is provided. The Nightlife Operations Manager is also responsible for maintaining a positive work environment for all employees and maintaining programs vital to the company culture. Ensures the hotel complies with company and brand standards, including all policies and procedures outlined in the company’s Standard Operating Procedures Manual (SOP) and Human Resources Binder. The Nightlife Operations Manager is also responsible for direct, effective, immediate communication to the Director of Nightlife of any and all issues regarding the profitability of asset.



Must possess a (2) two year college degree/ equivalent in a post-secondary school education; Strong interpersonal and communication skills, both verbal and written; (3) Three years nightlife supervisory/managerial experience; Strong aptitude in financial management, financial reports and analysis; Punctuality and regular reliable attendance; (3) Three years’ experience in a fast paced, high volume, nightclub environment; Computer knowledge in Windows environment as well as prior experience with various PMS and POS systems; Ability to communicate in a second language; (4) Four year college/university program certificate in hospitality or related training.

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Cook IV

on call

Prepare appetizers, soups, salads, entrees, desserts and other food items. Maintain 100% quality food production at all times. Meet timing of food items as required by guest/supervisor. Proper communication with supervisors and co-workers. Maintain, organize and rotate inventory. Maintain clean and safe working area including refrigeration. Adhere to all safety and sanitation regulations. Perform all other duties as assigned



High school diploma or equivalent required. Culinary education preferred. Prior experience in similar position in luxury hotel environment helpful. ServSafe Certification or ability to obtain certification required.

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Bell Captain

full time

Serve as a departmental role model by developing and maintaining positive working relationships with others. Transport Guest luggage to/from guestrooms. Escort Guests to rooms and informs Guests of all hotel services and features. Responsible for attending to immediate needs of each Guest upon arrival and follow through attention throughout stay. Thorough knowledge of all hotel services and amenities.



2-3 years of hotel experience required. High School Degree or equivalent required. Bachelors degree in hotel or travel industry management preferred. 1-2 years bell/valet experience required. Previous experience as a Lead Doorperson/Bell Captain/ Valet Captain highly preferred. Experience in a luxury lifestyle hotel highly desirable. Must be able to work a flexible shift schedule to include weekdays, weekends, AM, PM and overnight shifts. Previous experience with property management system helpful. OPERA experience preferable. Fluency in a second language helpful.

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Valet Attendant

on call

Greet and assist guests with their vehicles and transportation needs. Provide thorough knowledge of all hotel services and amenities



High school diploma or equivalent required. Bachelor’s degree in hospitality or travel industry management preferred. At least 1-2 years prior hotel experience preferred. Minimum 1-2 years prior bell/valet experience in a luxury lifestyle hotel highly desirable. Must be able to work a flexible shift schedule to include weekdays, weekends, AM, PM and overnight shifts. Possess a good command of English and the ability to clearly and pleasantly communicate with Guests, both in person and on the telephone. Must possess valid State driver’s license and clear driving abstract for the past 3 years. Ability to communicate in a second language highly desirable.

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Room Service Server

on call

The Room Service Server will be responsible for providing excellent service in an efficient manner. Accurately record and enter all beverage items. Maximize sales by using menu knowledge and suggestive selling techniques. Maintain cleanliness of service and work areas and ensure they are orderly and properly stocked. Responsible for collecting accurate payment from guests.

 



Previous experience in a luxury hotel environment as a server highly desirable. 1-2 years of serving experience required. Must possess or be able to obtain State of Hawaii Liquor Commission.

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Houseperson

on call

Ensure guests are treated with hospitality, accurately, and efficiently. Provide guests with service that anticipates their needs. Responsible for maintaining standards of hotel cleanliness set by Assistant Director of Housekeeping. Ability to perform assigned duties with attention to detail, speed, accuracy, follow-through, courtesy, cooperativeness and work with minimal supervision.



Punctuality and regular and reliable attendance. Interpersonal skills and the ability to work well with co-workers and the public. Previous experience in a luxury hotel or resort highly desirable.

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Human Resources Manager

full time

Assists with the coordinator of employee policies, recruitment, and on-boarding, performance management learning and development opportunities, compensation and benefits and general HR services. Assists with responding to unemployment inquiries, and in the absence of the HR manager attends hearings. This position will assist with processing LOA’s, FMLA, TDI, and WC. Provide assistance to team members and leaders in the areas of Human Resources to include, but not limited to benefits administration, team member development, safety. Participate in all company related events and assist with planning, coordination, set up, breakdown and all other related duties.



1-2 years of human resources experience required. Human Resources Management experience highly desirable. 1-2 years of hotel experience required, experience in a luxury lifestyle hotel highly desirable. Experience with an HRIS required. Experience with Ceridian highly desirable. Experience with a timekeeping system required. Experience with Kronos highly desirable. High school diploma or equivalent required. Bachelor’s degree in human resources management preferred. Must be able to quickly shift gears and be flexible to changing work demands. Must be able to manage multiple projects and ensure follow up. Must be able to work independently and as part of a team. Must be able to maintain a high level of confidentiality.

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Bell Attendant

on call

Greet guests as they arrive at and depart from the property; and assist them with luggage. Transport guest luggage to/from guest rooms. Escort guests to rooms and inform guests of all hotel services and features. Responsible for attending to immediate needs of each guest upon arrival and throughout their stay for concierge services, etc. Thorough knowledge of all hotel services and amenities.1-2 years of hotel experience preferred 1-2 years of customer service experience required. High School Degree or equivalent required. Bachelor’s degree in hotel or travel industry management preferred.

 



Minimum 1-2 years bell/valet experience in a luxury lifestyle hotel highly desirable. Must be able to work a flexible shift schedule to include weekdays, weekends, AM, PM and overnight shifts. Ability to satisfactorily communicate in English (speak, read, write) with guests, co-workers and management to their understanding. Ability to read English to a degree sufficient to ascertain information from luggage tags and claim checks; able to legibly write numbers and names on claim checks and rooming lists. Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact, and diplomacy to defuse escalated circumstances. Ability to work well under pressure of check-in/check-out of guests and handle multiple tasks at once.

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Room Service Runner

part time

Ensure all guest floors, landings, and guest rooms are clear of trays. Pick up trays from the floors and sets up trays for deliver. Assist Room Service servers deliver miscellaneous orders (i.e. silverware, glassware, etc.).



1-2 years of experience as a server in a hotel or restaurant required. Ability to use POS highly desirable.

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Security Officer

on call

Patrol all areas of the property, secure rooms, and assist guests with room access. Authorize, monitor, and document access to secured areas. Maintain confidentiality of reports-documents, release information to authorized individuals.

 



Must possess a State of Hawaii Guard Card. Previous hotel security, police or militaryexperience preferred. Must possess excellent verbal and written communication skills. Must be able to perform job functions with attention to detail,speed and accuracy. Is a clear thinker, able to remain calm and resolve problems using good judgment. Able to endure various physical movements throughout thework areas. Holds the ability to input and access information incomputers.Certification of previous training in alcohol awareness, CPR, First Aid, AED required.

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Licensed Nail Technician

on call

Must be able to perform hand & foot nail treatments to guests. Must have thorough knowledge of nail care and possess general understanding of foot & hand massage treatments



Current/Valid Nail Technician License acquired in the State of Hawaii required. At least 3 years prior experience in performing hand & foot treatments required. Prior experience in resort environment or high-end Spa highly desirable.

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Guest Experience Runner

part time

The Guest Experience Runner is responsible for personally delivering items to a guest room or to any department within the hotel. The runner delivers a variety of items which include, tea and coffee sets, hot water kettle, in-coming/outgoing mail, refrigerators, microwaves and hotel bath amenities. It is the runner’s responsibility to ensure that all deliveries are completed in a timely manner so that guest’s expectations are met and exceeded.

 



High School Diploma or equivalent required. Previous hotel experience desired. Prior 4 or 5 diamond luxury hotel environment preferred. Prior working experience with property management systems preferred. Opera desired. Ability to prioritize and organize deliveries for maximum efficiency.

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LMT

on call

Perform massages and body treatments to our in-house guests and local clients in luxurious hotel environment.Therapists must have a thorough knowledge of numerous massage modalities, possess a general understanding of body treatments and be willing to train in our spa’s specific massage and body treatment offerings.



Must be able to present a current/valid massage license acquired in the State of Hawaii.Must have at least 3 years of experience in massage and body treatments. Must know how to perform lomi lomi massages. Experience in a luxury resort or spa environment highly desirable. 

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Spa Concierge

full time

Assure day to day operations of the Spa to ensure maximum sales and customer service objectives. 



Strong administrative, computer and communication skills with the demonstrated ability to make decisions and work unsupervised. Detail oriented with the ability to multi-task a complex schedule and manage stressful situations. Demonstrated passion and desire for excellence with strong positive work ethic and team player skills. Flexibility in schedule to work weekends and holidays.

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Director of Human Resources

full time

Create a culture of superior guest service throughout TMH by leading a human resource department that provides an employee oriented, high performance culture that emphasizes empowerment, quality, productivity, standards, goal attainment, and the recruitment and ongoing development of a superior workforce. The Director of Human Resources ensures that TMH remains competitive in the job market through its employment practices, benefits and salary offerings. Success will be monitored through an annual employee opinion survey.

 



Six plus years of progressive leadership experience in Human Resources positions. Excellent oral and written communication skills. Demonstrated ability to lead and develop staff. Experience in the administration of benefits and compensation programs. Demonstrated experience in conducting and leading training courses. Evidence of the practice of a high level of confidentiality. Excellent organizational skills.

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Steward

on call

Responsible for maintaining the cleanliness and par levels of silverware, dishware, and glassware. Responsible for the cleanliness and maintenance of all kitchen and culinary equipment/spaces.



Experience in a hotel stewarding department highly desirable. High school diploma or equivalent required. Must be able to work any and all shifts to include overnights, weekends, and holidays. Must be able to clearly communicate verbally in English.

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Cook IV

on call

Responsible for all hotel baking, pastries and desserts. Responsible for leading the shift in the absence of the pastry chef.

 



High school diploma or equivalent required. Education in culinary school preferred. Minimum one year prior experience in all baking/pastry techniques. Prior experience in luxury hotel environment in similar capacity preferred.Prior working knowledge of equipment and maintenance required. Sanitation and safety knowledge required. ServSafe certification and/or ability to obtain certification required.Must have prior knife handling skills

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Receiving Clerk

on call

Receive, store, and distribute hotel goods to specified storeroom or departments. Fulfill requisitions for beverage outlets, by pulling items from main beverage storeroom. Conduct monthly beverage inventory as needed. Maintain and upkeep receiving & storeroom areas

 



Prior warehouse and receiving experience preferred. Basic computer knowledge required. Must be able to work independently, must be able to lift up to 100lbs, must be able to push and pull up to 500lbs. Must be able to be certified as a forklift operator.

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Reception Agent

on call

Responsible for providing quality guest service as it pertains to checking in/out of hotel guests; PBX operations to include mail/message service; taking hotel reservations; and concierge services in a gracious and professional manner. Demands accuracy with daily accounting procedures.

 



High school diploma or equivalent required. Minimum one (1) year of prior experience in a hotel required. Luxury hotel experience preferred. Prior experience in a guest relations position preferred. Prior experience with property management systems preferred. Opera desirable. Ability to satisfactorily communicate in English (speak, read, write) with guests, co-workers and management to their understanding. Must have excellent attention to detail, speed, accuracy, follow-through, courtesy, cooperativeness and work with minimal supervision. Ability to accurately compute and manipulate mathematical calculations. Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact, and diplomacy to defuse anger.Ability to work well under pressure of check-in/check-out of guests and handle multiple tasks at once.

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Reservations Agent

part time

Convert quest inquiries into confirmed reservations; inform guests of available amenities and dining options; ad communicate special preferences of each guest in the guest profile to ensure a pleasant stay.

 



Excellent oral and written English communication skills. Ability to communicate effective with management. Excellent organizational skills. Prior experience with travel industry or customer service related position. Experience with a reservation system and hotel property management systems. Knowledgeable in all Microsoft Office applications.

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Banquet Captain

on call

Read and interpret Banquet Event Orders. Attend and contribute at BEO meetings. Supervise Banquet Porters, Banquet Servers and Banquet Bartenders. Communicate with the Client regarding all needs and event details and direct Banquet staff accordingly. Present Guest Check and secure payment. Ring Banquet checks into Micros and submit copies. Fill out Party reports. Communicate between all departments for all necessary event details. Maintain a clean workspace and equipment. Anticipate guest needs. Work solo or as part of a team providing high level fine dining service.



High school diploma or equivalent required. Minimum two (2) years previous supervisory experience in a similar luxury hotel environment in either banquets or other food & beverage outlets required.Possession of or ability to obtain Hawaii Liquor Commission Bartender’s Card. Must have ability to speak, read and write in the English language fluently. Ability to speak in secondary language desirable. Japanese language preferable.

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Assistant Banquet Manager

full time

Assists the Banquet Manager with all aspects of a Banquet/Catered Event planning, Banquet staff and event execution. Participates in the hiring, training, coaching/counseling, disciplining and reviewing banquet staff in a positive manner. Prepare and complete Schedules, Staff availability charts, buffet food signs, Staff Assignments, Area Event and Closure Signs, Payroll and Tips for Banquets. Maintains the BEO organization system and updates the BEO’s and diagrams daily. Attends and contributes at BEO meetings. Performs operations in POS systems, Hotel Operating systems and Labor and payroll tracking software systems.

 



High school diploma or equivalent required. College degree in hospitality management preferred. Prior experience in luxury or high-end hotel environment or similar required. 2 or more years of experience in any area of Food & Beverage such as Restaurant, Catering Company, Hotel Banquet or Private Banquet Space preferred. Extensive Knowledge of Fine Dining Cuisine and Beverage preferred.

 

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Dual Nail Technician/ LMT or Esthetician

full time

Must be able to perform hand & foot nail treatments to guests. Must have thorough knowledge of nail care and possess general understanding of foot & hand massage treatments. Perform massages and body treatments to our in-house guests and local clients in luxurious hotel environment. Therapists perform services to in-house guests and local clients in a luxurious hotel environment. Must have a thorough knowledge of numerous massage modalities, possess a general understanding of body treatments and be willing to train in our spa’s specific massage and body treatment offerings. Must know how to perform lomi lomi massages. Estheticians must be able to perform custom facials, full body waxing and work with a variety of clients to provide 5 start services. They must possess a thorough knowledge of skincare, have excellent facial massage and extraction techniques, possess excellent cleanliness and sanitation skills and be willing to train in our spa specific facial treatment offerings. Must be able to perform waxing.



Must have current/Valid Nail Technician License acquired in the State of Hawaii. At least 3 years prior experience in performing hand & foot treatments required. Prior experience in resort environment or high-end Spa highly desirable.

Therapists must have current/Valid Massage License acquired in the State of Hawaii. Must have at least 3 years of experience in massage and body treatments. Experience in a luxury resort or spa environment highly desirable. 

Estheticians must be able to present a current/valid esthetic license for the state of Hawaii. Must have 4 years or more of experience in esthetic treatments. Must be able to perform waxing. Experience in a resort or at a high-end Spa required.

 

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Pastry Chef

full time

Responsible for leading and managing the pastry department and team. Responsible for all hotel baking, pastries, and desserts.

 



Minimum three (3) years prior experience as a pastry chef. Culinary degree or equivalent required. Prior experience in luxury hotel environment in similar capacity preferred. Sanitation and safety knowledge required. ServSafe certification and/or ability to obtain certification required.

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Cashier/Server

on call

The Nightclub Cashier will be responsible for performing cashier activities at Addiction Nightclub while following The Modern Honolulu proper cash handling procedures policy. Follow all Hawaii State Liquor Laws. Must have a least (1) one year of experience in the service/nightclub industry



Minimum of 18 years of age; Must possess a high school diploma/ equivalent (college graduate is preferred); previous hospitality, restaurant and/or hotel experience is preferred; CPR/First Aid certification is desirable; Must possess (or able to obtain) a valid State of Hawaii Liquor Commission card; Must possess (or be able to obtain) Hawaii Dept. of Health Tuberculosis Clearance Certification; Must possess a good command of the English language and have the ability to clearly and pleasantly communicate with guests and team members both in person and by telephone; Must be able to work in a fast paced/stressful working environment; Ability to speak a second language is preferred; Ability to exercise common sense and good judgment; work with others as part of a team; Perform job functions with minimal supervision.

 

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