Careers at The Modern Honolulu

Interested individuals should submit their resume to:

THE MODERN HONOLULU
Attention: Human Resources
1775 Ala Moana Boulevard
Honolulu, HI 96815

Via email to: jobs@themodernhonolulu.com
Via fax to: 808-943-5855 

Equal Opportunity Employer M/F/H/V

Click Here to Download the Employment Application

Banquet Porter

on call

Set furniture to diagram and or specified instructions from Supervisor. Dress tabletops as directed and execute sequence of service as per THE MODERN HONOLULU Food & Beverage standards.Polish, set, refresh and breakdown water stations, meeting sets, registration tables. Maintain appearance of all Function spaces at all times;restoring rooms to a presentable manner includingrubbish removal, linen refreshing and report damages to Manager. Read and interpret Banquet Event Orders and carry out associated duties. High school diploma or equivalent required. Prior experience as a banquet porter in a luxury hotel environment desirable. Working knowledge of banquet equipment and set up standards required.

 



High school diploma or equivalent required. Prior experience as a banquet porter in a luxury hotel environment desirable. Working knowledge of banquet equipment and set up standards required.

 

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Banquet Server

on call

Set refreshment breaks. Execution of appropriate sequences of service. Must be able to open wine and champagne properly, and hold and pour bottles properly. High school diploma or equivalent required.Minimum 2 years prior banquet serving experience in a resort hotel environment. Must be able to lift/carry up to 50 lbs. Must possess or be able to obtain State of Hawaii Liquor Commission Servers card.

 



High school diploma or equivalent required. Minimum 2 years prior banquet serving experience in a resort hotel environment. Must be able to lift/carry up to 50 lbs. Must possess or be able to obtain State of Hawaii Liquor Commission Servers card.

 

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Guest Experience Runner

on call

The Guest Experience Runner is responsible for personally delivering items to a guest room or to any department within the hotel. The runner delivers a variety of items which include, tea and coffee sets, hot water kettle, in-coming/outgoing mail, refrigerators, microwaves and hotel bath amenities. It is the runner’s responsibility to ensure that all deliveries are completed in a timely manner so that guest’s expectations are met and exceeded.



High School Diploma or equivalent required. Previous hotel experience desired.Prior 4 or 5 diamond luxury hotel environment preferred. Prior working experience with property management systems preferred.OPERA desired. Ability to prioritize and organize deliveries for maximum efficiency.

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Retail Attendant

on call

Maintains daily operation of the Retail Shop and assists all guests with purchases/transactions in a friendly, efficient manner. Handles all transactions and effectively maintains cash bank. Performs proper opening and closing procedures for the Retail Shop. Checks logs daily for new entries. Enters new information into the log. Greets customers in a helpful, friendly manner and assists with purchases. Properly maintains cash bank and handles all cash & charge transactions. Effectively operates cash register and records all purchases accurately. Interpret/extract information and/or perform arithmetic functions, as necessary, to assist guest requests/inquiries. Reorders merchandise on a weekly basis as needed. Maintains the gift shop in a clean, neat, and orderly fashion. Know and learn the software needed for the operations of the Retail Shop; i.e. Micros, YellowDog, Microsoft Office.



High school diploma or equivalent required. Minimum one (1) year prior retail sales experience required. Must have excellent communication skills.

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Room Service Server

on call

The Room Service Server will be responsible for providing excellent service in an efficient manner. Accurately record and enter all beverage items. Maximize sales by using menu knowledge and suggestive selling techniques. Maintain cleanliness of service and work areas and ensure they are orderly and properly stocked. Responsible for collecting accurate payment from guests.

 



Previous experience in a luxury hotel environment as a server highly desirable.1-2 years of serving experience required. Must possess or be able to obtain State of Hawaii Liquor Commission.

 

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Houseperson

on call

Responsible for maintaining standards of hotel cleanliness set by Assistant Director of Housekeeping.

 

  1. Maintain assigned public areas while meeting Hotel’s standards of cleanliness.
  2. Reporting any maintenance deficiencies.
  3. Collection, distribution, restocking of linen and terry items.
  4. Removing soiled linen.
  5. Trash disposal from carts and other assigned areas.
  6. Handling of guest requests or complaints.
  7. Maintain guest confidence, privacy, and security of guests, guest rooms and their belongings.
  8. Deep clean all assigned rooms and bathrooms.
  9. Replaces all amenities and linens according to hotel standards.
  10. Keeps carts and linen closets clean and orderly.
  11. Reports irregularities or suspicious circumstances on the guest floors.
  12. Notifies Manager of discrepancies such as vacant rooms, etc.
  13. Turns in lost and found items as per department standard.
  14. Uses equipment and supplies in an appropriate and professional manner.
  15. Replaces light bulbs according to hotel standards.
  16. Completes special cleaning projects.
  17. Greets guests in a friendly and courteous manner.
  18. Satisfies guest requests for information and service.
  19. Reports items of great value left unsecured in hallways and guest rooms.
  20. Maintain guest confidence, privacy, and security of guests, guest rooms and their belongings.
  21. Performs additional duties and responsibilities as assigned.



Ability to perform assigned duties with attention to detail, speed, accuracy, follow-through, courtesy, cooperativeness and work with minimal supervision. Punctuality and regular and reliable attendance. Interpersonal skills and the ability to work well with co-workers and the public. Previous experience in a luxury hotel or resort highly desirable.

 

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Bell Attendant

on call

Greet guests as they arrive at and depart from the property; and assist them with luggage. Transport guest luggage to/from guest rooms. Escort guests to rooms and inform guests of all hotel services and features. Responsible for attending to immediate needs of each guest upon arrival and throughout their stay for concierge services, etc. Thorough knowledge of all hotel services and amenities.

 



1-2 years of hotel experience preferred 1-2 years of customer service experience required. High School Degree or equivalent required. Bachelor’s degree in hotel or travel industry management preferred. Minimum 1-2 years bell/valet experience in a luxury lifestyle hotel highly desirable. Must be able to work a flexible shift schedule to include weekdays, weekends, AM, PM and overnight shifts. Ability to satisfactorily communicate in English (speak, read, write) with guests, co-workers and management to their understanding. Ability to read English to a degree sufficient to ascertain information from luggage tags and claim checks; able to legibly write numbers and names on claim checks and rooming lists. Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact, and diplomacy to defuse escalated circumstances. Ability to work well under pressure of check-in/check-out of guests and handle multiple tasks at once.

 

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Pool Bar Attendant

full time

Provide food, alcoholic and non-alcoholic beverages to guests following company standards of steps of service. Set table and dining area in accordance with hotel standards. Communicate orders, questions and service needs with the servers, bartenders and kitchen staff. Complete daily opening, closing and/or running side work. Maintain cleanliness of work areas, equipment, dining/service areas, and storage areas.



High school diploma or equivalent required; college graduate is preferred. Previous hotel or restaurant experience preferred. Possession of or ability to obtain valid State of Hawaii Liquor Commission bartender’s card and State of Hawaii Dept. of Health Tuberculosis Clearance Certification required.Working knowledge of POS system required, MICROS preferred.

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Security Officer

on call

Patrol all areas of the property, secure rooms, and assist guests with room access. Authorize, monitor, and document access to secured areas. Maintain confidentiality of reports-documents, release information to authorized individuals. Must possess a State of Hawaii Guard Card. Previous hotel security, police or militaryexperience preferred. Must possess excellent verbal and written communication skills. Must be able to perform job functions with attention to detail,speed and accuracy.Is a clear thinker, able to remain calm and resolve problems using good judgment.Able to endure various physical movements throughout thework areas.Holds the ability to input and access information incomputers.Certification of previous training in alcohol awareness, CPR, First Aid, AED required.

 



Must possess a State of Hawaii Guard Card. Previous hotel security, police or militaryexperience preferred. Must possess excellent verbal and written communication skills. Must be able to perform job functions with attention to detail, speed and accuracy. Is a clear thinker, able to remain calm and resolve problems using good judgment. Able to endure various physical movements throughout the work areas. Holds the ability to input and access information in computers. Certification of previous training in alcohol awareness, CPR, First Aid, AED required.

 

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Cook IV, Pastry

on call

Responsible for assisting the pastry chef with all hotel baking, pastries and desserts.



High school diploma or equivalent required.Education in culinary school preferred. Minimum one year prior experience in all baking/pastry techniques. Prior experience in luxury hotel environment in similar capacity preferred. Prior working knowledge of equipment and maintenance required. Sanitation and safety knowledge required. ServSafe certification or ability to obtain certification required. Must have prior knife handling skills.

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Pastry Cook II

full time

Responsible for all hotel baking, pastries and desserts. Responsible for leading the shift in the absence of the pastry chef.



High school diploma or equivalent required.Education in culinary school preferred. Minimum one year prior experience in all baking/pastry techniques.Prior experience in luxury hotel environment in similar capacity preferred.Prior working knowledge of equipment and maintenance required.Sanitation and safety knowledge required.ServSafe certification or ability to obtain certification required.Must have prior knife handling skills.

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Pool Server

on call

Accurately record and enter all beverage items.Maximize sales by using menu knowledge and suggestive selling techniques. Maintain cleanliness of service and work area and ensure they are orderly and properly stocked.Responsible for collecting accurate payment from the guest.



Prior server experience with working knowledge of bottle service required.Must have knowledge of all popular drinks and shots, brand selections, prices and garnishes. Must possess or be able to obtain State of Hawaii Liquor Commission Bartender’s Card in order to perform bottle service. Ability to speak second language highly desirable.

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Guest Experience Agent

full time

Provide prompt, courteous and efficient handling of all incoming calls and assistance for outgoing calls. Be knowledgeable of the hotel, surrounding area, and Hawai’i to provide guests with relevant information and handle requests in a timely manner. Ability to multitask in a fast paced work environment. Responsible for communicating guest needs, directing them to the appropriate departments and following up with the guest to ensure satisfaction. Anticipate guest needs without the guest verbalizing their requests.



High school diploma or equivalent required. Prior experience with property management systems highly preferred.Opera experience a plus. Must be able to communicate clearly with guests over the telephone.Excellent oral and written English communication skills.Ability to speak second language highly preferred. Ability to communicate effectively with Management. Must have excellent organizational skills and be able to multi-task. Ability to work well under deadline pressure. Must be available to work various shifts, including but not limited to evenings, weekends, overnights, and holidays, as scheduled.

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Guest Experience Agent

on call

Provide prompt, courteous and efficient handling of all incoming calls and assistance for outgoing calls. Be knowledgeable of the hotel, surrounding area, and Hawai’i to provide guests with relevant information and handle requests in a timely manner. Ability to multitask in a fast paced work environment. Responsible for communicating guest needs, directing them to the appropriate departments and following up with the guest to ensure satisfaction. Anticipate guest needs without the guest verbalizing their requests.



High school diploma or equivalent required. Prior experience with property management systems highly preferred.Opera experience a plus. Must be able to communicate clearly with guests over the telephone.Excellent oral and written English communication skills.Ability to speak second language highly preferred. Ability to communicate effectively with Management. Must have excellent organizational skills and be able to multi-task. Ability to work well under deadline pressure. Must be available to work various shifts, including but not limited to evenings, weekends, overnights, and holidays, as scheduled.

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Food & Beverage/Pool Operations Manager

full time

The food and beverage manager/assistant managers are required and responsible for the day to day operations in all food and beverage outlets. The Food and Beverage Manager must be able to create a cohesive work environment that reflects luxury service to our guest. Supervises and manages employees and all day-to-day operations. Understands all applicable employee positions well enough to perform duties in employees' absence. Ensures and maintains the productivity level of employees. Ensures compliance with all food & beverage policies, standards and procedures by training, supervising, follow-up and hands on management. Monitors alcohol beverage service in compliance with liquor commission laws. Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations.



Comprehensive knowledge of hotel departments and functions. Comprehensive knowledge of federal, state, health, safety and liquor laws and regulations. High school education and relevant training and or experience. Additional education preferred. Second language preferred.

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LMT

on call

Perform massages and body treatments to our in-house guests and local clients in luxurious hotel environment. Therapists perform services to in-house guests and local clients in a luxurious hotel environment. Must have a thorough knowledge of numerous massage modalities, possess a general understanding of body treatments and be willing to train in our spa’s specific massage and body treatment offerings. Must know how to perform lomi lomi massages. Therapists must have current/Valid Massage License acquired in the State of Hawaii. Must have at least 3 years of experience in massage and body treatments. Experience in a luxury resort or spa environment highly desirable.



Therapists must have current/Valid Massage License acquired in the State of Hawaii. Must have at least 3 years of experience in massage and body treatments. Experience in a luxury resort or spa environment highly desirable.

 

 

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ADDICTION Cashier

on call

The Nightclub Cashier will be responsible for performing cashier activities at ADDICTION Nightclub while following The Modern Honolulu proper cash handling procedures policy. Follow all Hawaii State Liquor Laws. Must have a least (1) one year of experience in the service/nightclub industry; Minimum of 18 years of age; Must possess a high school diploma/ equivalent (college graduate is preferred); previous hospitality, restaurant and/or hotel experience is preferred; CPR/First Aid certification is desirable; Must possess (or able to obtain) a valid State of Hawaii Liquor Commission card; Must possess (or be able to obtain) Hawaii Dept. of Health Tuberculosis Clearance Certification; Must possess a good command of the English language and have the ability to clearly and pleasantly communicate with guests and team members both in person and by telephone; Must be able to work in a fast paced/stressful working environment; Ability to speak a second language is preferred; Ability to exercise common sense and good judgment; work with others as part of a team; Perform job functions with minimal supervision.



Must have a least (1) one year of experience in the service/nightclub industry; Minimum of 18 years of age; Must possess a high school diploma/ equivalent (college graduate is preferred); previous hospitality, restaurant and/or hotel experience is preferred; CPR/First Aid certification is desirable; Must possess (or able to obtain) a valid State of Hawaii Liquor Commission card; Must possess (or be able to obtain) Hawaii Dept. of Health Tuberculosis Clearance Certification; Must possess a good command of the English language and have the ability to clearly and pleasantly communicate with guests and team members both in person and by telephone; Must be able to work in a fast paced/stressful working environment; Ability to speak a second language is preferred; Ability to exercise common sense and good judgment; work with others as part of a team; Perform job functions with minimal supervision.

 

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