Careers at The Modern Honolulu

Interested individuals should submit their resume to:

THE MODERN HONOLULU
Attention: Human Resources
1775 Ala Moana Boulevard
Honolulu, HI 96815

Via email to: jobs@themodernhonolulu.com
Via fax to: 808-943-5855 

Equal Opportunity Employer M/F/H/V

Click Here to Download the Employment Application

Accounting Clerk

full time

Responsible for maintaining internal controls, account reconciliations, monthly journal entries in accordance with GAAP and company’s established guidelines.3 years of experience in accounting required.2 years of experience in a restaurant/F&B setting in lieu of Bachelor’s Degree acceptable.Previous experience with a PMS (OPERA) preferred.Previous experience with point of sales system (Mircos) preferred.

 



3 years of experience in accounting required. 2 years of experience in a restaurant/F&B setting in lieu of Bachelor’s Degree acceptable. Previous experience with a PMS (OPERA) preferred. Previous experience with point of sales system (Mircos) preferred.

 

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Banquet Porter

on call

Set furniture to diagram and or specified instructions from Supervisor. Dress tabletops as directed and execute sequence of service as per THE MODERN HONOLULU Food & Beverage standards.Polish, set, refresh and breakdown water stations, meeting sets, registration tables. Maintain appearance of all Function spaces at all times;restoring rooms to a presentable manner includingrubbish removal, linen refreshing and report damages to Manager. Read and interpret Banquet Event Orders and carry out associated duties. High school diploma or equivalent required. Prior experience as a banquet porter in a luxury hotel environment desirable. Working knowledge of banquet equipment and set up standards required.

 



High school diploma or equivalent required. Prior experience as a banquet porter in a luxury hotel environment desirable. Working knowledge of banquet equipment and set up standards required.

 

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Engineer II

full time

Performs maintenance and repairs to guestrooms, bathrooms, furniture, public areas, and back of the house areas of the hotel. Performs minor carpentry, electrical and plumbing maintenance on HVAC, laundry equipment (if applicable), guestrooms and common areas. Coordinates with outside contractors and works with supervisor in ordering the necessary supplies, tools, etc. for property. Maintains maintenance repair par stocks. Ability to perform assigned duties with attention to detail, speed, accuracy, follow-through, courtesy, cooperativeness and work with minimal supervision.

Punctuality and regular and reliable attendance. Interpersonal skills and the ability to work well with co-workers and the public.



Two years prior experience in maintenance/engineering specific to electrical, plumbing and carpentry repair. Ability to satisfactorily communicate in English (speak, read, write) with guests, co-workers and management to their understanding. Punctuality and regular and reliable attendance. Interpersonal skills and the ability to work well with co-workers and the public.

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Banquet Server

on call

Set refreshment breaks. Execution of appropriate sequences of service. Must be able to open wine and champagne properly, and hold and pour bottles properly. High school diploma or equivalent required.Minimum 2 years prior banquet serving experience in a resort hotel environment. Must be able to lift/carry up to 50 lbs. Must possess or be able to obtain State of Hawaii Liquor Commission Servers card.

 



High school diploma or equivalent required. Minimum 2 years prior banquet serving experience in a resort hotel environment. Must be able to lift/carry up to 50 lbs. Must possess or be able to obtain State of Hawaii Liquor Commission Servers card.

 

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Banquet Captain

on call

Read and interpret Banquet Event Orders. Attend and contribute at BEO meetings. Supervise Banquet Porters, Banquet Servers and Banquet Bartenders. Communicate with the Client regarding all needs and event details and direct Banquet staff accordingly. Present Guest Check and secure payment. Ring Banquet checks into Micros and submit copies. Fill out Party reports. Communicate between all departments for all necessary event details. Maintain a clean workspace and equipment. Anticipate guest needs. Work solo or as part of a team providing high level fine dining service.



High school diploma or equivalent required. Minimum two (2) years previous supervisory experience in a similar luxury hotel environment in either banquets or other food & beverage outlets required. Possession of or ability to obtain Hawaii Liquor Commission Bartender’s Card. Must have ability to speak, read and write in the English language fluently. Ability to speak in secondary language desirable. Japanese language preferable.

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Retail Attendant

on call

Maintains daily operation of the Retail Shop and assists all guests with purchases/transactions in a friendly, efficient manner. Handles all transactions and effectively maintains cash bank. Performs proper opening and closing procedures for the Retail Shop. Checks logs daily for new entries. Enters new information into the log. Greets customers in a helpful, friendly manner and assists with purchases. Properly maintains cash bank and handles all cash & charge transactions. Effectively operates cash register and records all purchases accurately. Interpret/extract information and/or perform arithmetic functions, as necessary, to assist guest requests/inquiries. Reorders merchandise on a weekly basis as needed. Maintains the gift shop in a clean, neat, and orderly fashion. Know and learn the software needed for the operations of the Retail Shop; i.e. Micros, YellowDog, Microsoft Office.



High school diploma or equivalent required. Minimum one (1) year prior retail sales experience required. Must have excellent communication skills.

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Cook IV

on call

Prepare appetizers, soups, salads, entrees, desserts and other food items. Maintain 100% quality food production at all times. Meet timing of food items as required by guest/supervisor. Proper communication with supervisors and co-workers. Maintain, organize and rotate inventory. Maintain clean and safe working area including refrigeration. Adhere to all safety and sanitation regulations. Perform all other duties as assigned.

 



High school diploma or equivalent required. Culinary education preferred. Prior experience in similar position in luxury hotel environment helpful. ServSafe certification or ability to obtain certification required.

 

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Valet Attendant

on call

Greet and assist guests with their vehicle and transportation needs. Provide thorough knowledge of all hotel services and amenities. High school diploma or equivalent required. Bachelor’s degree in hospitality or travel industry management preferred. At least 1-2 years prior hotel experience preferred. Minimum 1-2 years prior bell/valet experience in a luxury lifestyle hotel highly desirable. Must be able to work a flexible shift schedule to include weekdays, weekends, AM, PM and overnight shifts. 



Possess a good command of English and the ability to clearly and pleasantly communicate with Guests, both in person and on the telephone. Must possess valid State driver’s license and clear driving abstract for the past 3 years. Ability to communicate in a second language highly desirable.

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The STUDY Server

on call

Responsible for serving at The STUDY while following The Modern Honolulu proper cash handling procedures policy and maximizing sales by using menu knowledge and suggestive selling techniques. The STUDY Server will be responsible for providing excellent service in an efficient manner while accurately recording and entering all beverage items. Maintain cleanliness of service and work area and ensure they are orderly and properly stocked.



Prior server experience with working knowledge of bottle service required.Must have knowledge of all popular drinks and shots, garnishes, brand selections and prices. Must possess or be able to obtain State of Hawaii Liquor Commission Bartender’s Card in order to perform bottle service. Ability to speak second language highly desirable. Ability to exercise common sense and good judgment; work with others as part of a team; Perform job functions with minimal supervision.

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Room Service Server

on call

The Room Service Server will be responsible for providing excellent service in an efficient manner. Accurately record and enter all beverage items. Maximize sales by using menu knowledge and suggestive selling techniques. Maintain cleanliness of service and work areas and ensure they are orderly and properly stocked. Responsible for collecting accurate payment from guests.

 



Previous experience in a luxury hotel environment as a server highly desirable.1-2 years of serving experience required. Must possess or be able to obtain State of Hawaii Liquor Commission.

 

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Houseperson

on call

Responsible for maintaining standards of hotel cleanliness set by Assistant Director of Housekeeping.

 

  1. Maintain assigned public areas while meeting Hotel’s standards of cleanliness.
  2. Reporting any maintenance deficiencies.
  3. Collection, distribution, restocking of linen and terry items.
  4. Removing soiled linen.
  5. Trash disposal from carts and other assigned areas.
  6. Handling of guest requests or complaints.
  7. Maintain guest confidence, privacy, and security of guests, guest rooms and their belongings.
  8. Deep clean all assigned rooms and bathrooms.
  9. Replaces all amenities and linens according to hotel standards.
  10. Keeps carts and linen closets clean and orderly.
  11. Reports irregularities or suspicious circumstances on the guest floors.
  12. Notifies Manager of discrepancies such as vacant rooms, etc.
  13. Turns in lost and found items as per department standard.
  14. Uses equipment and supplies in an appropriate and professional manner.
  15. Replaces light bulbs according to hotel standards.
  16. Completes special cleaning projects.
  17. Greets guests in a friendly and courteous manner.
  18. Satisfies guest requests for information and service.
  19. Reports items of great value left unsecured in hallways and guest rooms.
  20. Maintain guest confidence, privacy, and security of guests, guest rooms and their belongings.
  21. Performs additional duties and responsibilities as assigned.



Ability to perform assigned duties with attention to detail, speed, accuracy, follow-through, courtesy, cooperativeness and work with minimal supervision. Punctuality and regular and reliable attendance. Interpersonal skills and the ability to work well with co-workers and the public. Previous experience in a luxury hotel or resort highly desirable.

 

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Bell Attendant

on call

Greet guests as they arrive at and depart from the property; and assist them with luggage. Transport guest luggage to/from guest rooms. Escort guests to rooms and inform guests of all hotel services and features. Responsible for attending to immediate needs of each guest upon arrival and throughout their stay for concierge services, etc. Thorough knowledge of all hotel services and amenities.

 



1-2 years of hotel experience preferred 1-2 years of customer service experience required. High School Degree or equivalent required. Bachelor’s degree in hotel or travel industry management preferred. Minimum 1-2 years bell/valet experience in a luxury lifestyle hotel highly desirable. Must be able to work a flexible shift schedule to include weekdays, weekends, AM, PM and overnight shifts. Ability to satisfactorily communicate in English (speak, read, write) with guests, co-workers and management to their understanding. Ability to read English to a degree sufficient to ascertain information from luggage tags and claim checks; able to legibly write numbers and names on claim checks and rooming lists. Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact, and diplomacy to defuse escalated circumstances. Ability to work well under pressure of check-in/check-out of guests and handle multiple tasks at once.

 

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Security Officer

on call

Patrol all areas of the property, secure rooms, and assist guests with room access. Authorize, monitor, and document access to secured areas. Maintain confidentiality of reports-documents, release information to authorized individuals. Must possess a State of Hawaii Guard Card. Previous hotel security, police or militaryexperience preferred. Must possess excellent verbal and written communication skills. Must be able to perform job functions with attention to detail,speed and accuracy.Is a clear thinker, able to remain calm and resolve problems using good judgment.Able to endure various physical movements throughout thework areas.Holds the ability to input and access information incomputers.Certification of previous training in alcohol awareness, CPR, First Aid, AED required.

 



Must possess a State of Hawaii Guard Card. Previous hotel security, police or militaryexperience preferred. Must possess excellent verbal and written communication skills. Must be able to perform job functions with attention to detail, speed and accuracy. Is a clear thinker, able to remain calm and resolve problems using good judgment. Able to endure various physical movements throughout the work areas. Holds the ability to input and access information in computers. Certification of previous training in alcohol awareness, CPR, First Aid, AED required.

 

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Housekeeping Supervisor

full time

  • Manages staff to ensure that guestrooms are clean to housekeeping standards and monitors employee performance.
  • Communicates constantly with guest services and maintenance to ensure that room status is updated and that priority requests are satisfied as soon as possible.
  • Run sold room reports, verify room status, determine discrepant rooms, prioritize room cleaning, and update status of departing guest rooms.
  • Document and resolve issues with discrepant rooms with the Front Desk.
  • Completes department schedule while considering occupancy and budget. Direct a team member to stay past his/her scheduled hours of work even if it would result in overtime.
  • Communicate issues to next shift and complete all required paperwork at the completion of each shift.
  • Review team members’ work performance during the shift and provide feedback/recommendation to the Housekeeping Manager and/or Director of Housekeeping on their performance evaluations.
  • Participate in the interview/hiring process and ability to effectively recommend that an individual be hired/not hired.
  • Effectively makes recommendations on team members’ introductory period performance.
  • Provide recommendations and participate in disciplinary action of team members they supervise.
  • Maintain guest confidence, privacy, and security of guests, guest rooms and their belongings.
  • Prepare, distribute, and communicate changes in assignment sheets/work boards. Communicate issues to next shift.



  1. High school diploma or equivalent required.
  2. At least one year previous housekeeping or facilities related experience in a leadership role at a luxury hotel required.
  3. Familiarity with travel industry reservation systems and hotel property management systems required.
  4. Knowledge of standard Microsoft Office tools required.
  5. Knowledge of database system development preferred.
  6. Possess good interpersonal skills and diversity relations
  7. Must have excellent working knowledge of all cleaning equipment and processes.
  8. Must be able to work in a fast-paced, busy, and somewhat stressful environment and maintain physical stamina, proper mental attitude while dealing effectively with guests, management, team members, and outside contacts while working under pressure and meeting deadlines.
  9. Must have excellent organization skills.

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Director of Housekeeping

full time

The Director of Services is responsible for the planning, organization, development and direction for the overall operation of the Housekeeping department in accordance with federal, state, and local standards and guidelines, and as may be directed by the Director of Rooms, to assure that the highest degree of cleanliness and quality guest service is maintained at all times.



•High school diploma or equivalent required.

•Possession of bachelor’s degree in Travel Industry Management, Environmental Studies, Microbiology or equivalent area of study required.

•Must have, as a minimum, five years related housekeeping experience, with a working background in luxury hotel environment.

•Prior knowledge in productivity planning and interior design preferred.

•Must have, as a minimum, 3-5 years experience in a management/supervisory capacity.

•Must have prior experience working and managing in a union environment.

•Must possess a working knowledge of State of Hawaii Department of Health regulations.

•Must possess leadership ability and willingness to work harmoniously with and to supervise professional and non -professional personnel.

•Good human relation skills, strong verbal and written communication skills to effectively deal with people at different organizational levels both inside and outside the company.

•Must have strong working knowledge of various chemicals and cleaning products.

•Must have well developed problem solving skills and ability to develop conceptual alternatives.

•Must possess the ability to seek out new methods and principles and be willing to incorporate them into existing housekeeping practices.

•Must have strong working knowledge of computer programs to include, but not limited to, Microsoft Office (Word, Excel, Outlook).

•Prior knowledge of property management systems required.Prior experience with Opera system preferred.

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Reception Agent

on call

Responsible for providing quality guest service as it pertains to checking in/out of hotel guests; PBX operations to include mail/message service; taking hotel reservations; and concierge services in a gracious and professional manner. Demands accuracy with daily accounting procedures. High school diploma or equivalent required. Minimum one (1) year of prior experience in a hotel required.



Luxury hotel experience preferred. Prior experience in a guest relations position preferred. Prior experience with property management systems preferred. OPERA desirable. Ability to satisfactorily communicate in English (speak, read, write) with guests, co-workers and management to their understanding. Must have excellent attention to detail, speed, accuracy, follow-through, courtesy, cooperativeness and work with minimal supervision. Ability to accurately compute and manipulate mathematical calculations. Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact, and diplomacy to defuse escalated circumstances. Ability to work well under pressure of check-in/check-out of guests and handle multiple tasks at once.

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Cook IV

on call

Responsible for all hotel baking, pastries and desserts. Responsible for leading the shift in the absence of the pastry chef.



High school diploma or equivalent required. Education in culinary school preferred. Minimum one year prior experience in all baking/pastry techniques. Prior experience in luxury hotel environment in similar capacity preferred.Prior working knowledge of equipment and maintenance required. Sanitation and safety knowledge required. ServSafe certification or ability to obtain certification required.Must have prior knife handling skills.

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Banquet Captain

on call

Read and interpret Banquet Event Orders. Attend and contribute at BEO meetings. Supervise Banquet Porters, Banquet Servers and Banquet Bartenders. Communicate with the Client regarding all needs and event details and direct Banquet staff accordingly. Present Guest Check and secure payment. Ring Banquet checks into Micros and submit copies. Fill out Party reports. Communicate between all departments for all necessary event details. Maintain a clean workspace and equipment. Anticipate guest needs. Work solo or as part of a team providing high level fine dining service.High school diploma or equivalent required. Minimum two (2) years previous supervisory experience in a similar luxury hotel environment in either banquets or other food & beverage outlets required. Possession of or ability to obtain Hawaii Liquor Commission Bartender’s Card. Must have ability to speak, read and write in the English language fluently. Ability to speak in secondary language desirable. Japanese language preferable.

 



High school diploma or equivalent required. Minimum two (2) years previous supervisory experience in a similar luxury hotel environment in either banquets or other food & beverage outlets required. Possession of or ability to obtain Hawaii Liquor Commission Bartender’s Card. Must have ability to speak, read and write in the English language fluently. Ability to speak in secondary language desirable. Japanese language preferable.

 

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LMT

on call

Perform massages and body treatments to our in-house guests and local clients in luxurious hotel environment. Therapists perform services to in-house guests and local clients in a luxurious hotel environment. Must have a thorough knowledge of numerous massage modalities, possess a general understanding of body treatments and be willing to train in our spa’s specific massage and body treatment offerings. Must know how to perform lomi lomi massages. Therapists must have current/Valid Massage License acquired in the State of Hawaii. Must have at least 3 years of experience in massage and body treatments. Experience in a luxury resort or spa environment highly desirable.



Therapists must have current/Valid Massage License acquired in the State of Hawaii. Must have at least 3 years of experience in massage and body treatments. Experience in a luxury resort or spa environment highly desirable.

 

 

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Sales, Catering, and Marketing Coordinator

full time

Assist Director of Sales & Marketing with administrative support, plan integration and execution. Handles internal and external client requests.Assists in servicingall clients andmarket segmentschecking hotel and function space availability, confirming bookings, securing upgrades, VIP amenities and tracing client reservations to ensure accuracy. Manage invoices; budgets; amenity inventory and budgeting. Assists with client site inspections, familiarization groups, greeting clients and hosting client entertainment appointments. Assist in other sales and catering activities/projects as required.

Assist the Director of Catering/Conference Services with administrative support: Manage, coordinate and execute group assignments turned over by the Sales Department. Monitor all contractual agreements pertaining to meeting space, food and beverage and special concessions.  Responsible for maximizing food and beverage revenues from assigned groups by solicitation of affiliate business and up selling. Effectively communicate to all hotel departments the information necessary to successfully execute the group's needs while maintaining a good client relationship. Responsible for soliciting new catering accounts, entertaining and maintaining relationships with existing accounts to meet and/or exceed food and beverage revenue goals. Oversee client functions to ensure customer satisfaction.




  • Must be able to speak, read, and write Japanese.
  • Must be able handle/maintain sensitive and confidential information.
  • Must be physically able to access all work areas and perform all tasks and services required to fully perform the requirements of the job.
  • Duties require frequent sitting, standing, walking, lifting, bending, stretching and may require lifting materials weighing up to 25 lbs.
  • Must have a valid driver’s license and be able to provide an acceptable traffic abstract upon request.
  • Must be available to work flexible hours and weekends if required
  • High School completion required and University or accredited Business School with an emphasis in travel industry management or business management preferred
  • Hotel experience highly recommended.

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Cashier/Server

on call

The Nightclub Cashier will be responsible for performing cashier activities at Addiction Nightclub while following The Modern Honolulu proper cash handling procedures policy. Follow all Hawaii State Liquor Laws. Must have a least (1) one year of experience in the service/nightclub industry; Minimum of 18 years of age; Must possess a high school diploma/ equivalent (college graduate is preferred); previous hospitality, restaurant and/or hotel experience is preferred; CPR/First Aid certification is desirable; Must possess (or able to obtain) a valid State of Hawaii Liquor Commission card; Must possess (or be able to obtain) Hawaii Dept. of Health Tuberculosis Clearance Certification; Must possess a good command of the English language and have the ability to clearly and pleasantly communicate with guests and team members both in person and by telephone; Must be able to work in a fast paced/stressful working environment; Ability to speak a second language is preferred; Ability to exercise common sense and good judgment; work with others as part of a team; Perform job functions with minimal supervision.



Must have a least (1) one year of experience in the service/nightclub industry; Minimum of 18 years of age; Must possess a high school diploma/ equivalent (college graduate is preferred); previous hospitality, restaurant and/or hotel experience is preferred; CPR/First Aid certification is desirable; Must possess (or able to obtain) a valid State of Hawaii Liquor Commission card; Must possess (or be able to obtain) Hawaii Dept. of Health Tuberculosis Clearance Certification; Must possess a good command of the English language and have the ability to clearly and pleasantly communicate with guests and team members both in person and by telephone; Must be able to work in a fast paced/stressful working environment; Ability to speak a second language is preferred; Ability to exercise common sense and good judgment; work with others as part of a team; Perform job functions with minimal supervision.

 

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