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Careers at The Modern Honolulu

Interested individuals should submit their resume to:

THE MODERN HONOLULU
Attention: Human Resources
1775 Ala Moana Boulevard
Honolulu, HI 96815

Via email to: jobs@themodernhonolulu.com
Via fax to: 808-943-5855 

Equal Opportunity Employer M/F/H/V

Click Here to Download the Employment Application

Banquet Porter

on call

Set furniture to diagram and or specified instructions from Supervisor. Dress tabletops as directed and execute sequence of service as per THE MODERN HONOLULU Food & Beverage standards.Polish, set, refresh and breakdown water stations, meeting sets, registration tables. Maintain appearance of all Function spaces at all times;restoring rooms to a presentable manner includingrubbish removal, linen refreshing and report damages to Manager. Read and interpret Banquet Event Orders and carry out associated duties. High school diploma or equivalent required. Prior experience as a banquet porter in a luxury hotel environment desirable. Working knowledge of banquet equipment and set up standards required.

 



High school diploma or equivalent required. Prior experience as a banquet porter in a luxury hotel environment desirable. Working knowledge of banquet equipment and set up standards required.

 

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Banquet Server

on call

Set refreshment breaks. Execution of appropriate sequences of service. Must be able to open wine and champagne properly, and hold and pour bottles properly. High school diploma or equivalent required. Minimum 2 years prior banquet serving experience in a resort hotel environment. Must be able to lift/carry up to 50 lbs. Must possess or be able to obtain State of Hawaii Liquor Commission Servers card.

 



High school diploma or equivalent required. Minimum 2 years prior banquet serving experience in a resort hotel environment. Must be able to lift/carry up to 50 lbs. Must possess or be able to obtain State of Hawaii Liquor Commission Servers card.

 

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Cook IV (Pastry)

on call

Assist pastry chef with all baking aspects. Maintain 100% quality food production at all times. Maintain, organize and rotate inventory. Maintain clean and safe working area including refrigeration.



High school diploma or equivalent required. Education in culinary school preferred. Minimum one year prior experience in all baking/pastry techniques. Prior experience in luxury hotel environment in similar capacity preferred.Prior working knowledge of equipment and maintenance required.Sanitation and safety knowledge required.ServSafe certification or ability to obtain certification required.Must have prior knife handling skills.

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Licensed Massage Therapist

on call

Perform massages and body treatments to our in-house guests and local clients in luxurious hotel environment.Therapists must have a thorough knowledge of numerous massage modalities, possess a general understanding of body treatments and be willing to train in our spa’s specific massage and body treatment offerings.



Must be able to present a current/valid massage license acquired in the State of Hawaii.Must have at least 3 years of experience in massage and body treatments.Must know how to perform lomi lomi massages.Experience in a luxury resort or spa environment highly desirable.

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Bell Attendant

on call

Greet guests as they arrive at and depart from the property; and assist them with luggage.Transport guest luggage to/from guest rooms.Escort guests to rooms and inform guests of all hotel services and features.Responsible for attending to immediate needs of each guest upon arrival and throughout their stay for concierge services, etc.



Thorough knowledge of all hotel services and amenities.1-2 years of hotel experience preferred 1-2 years of customer service experience required. High School Degree or equivalent required. Bachelor’s degree in hotel or travel industry management preferred. Minimum 1-2 years bell/valet experience in a luxury lifestyle hotel highly desirable. Must be able to work a flexible shift schedule to include weekdays, weekends, AM, PM and overnight shifts. Ability to satisfactorily communicate in English (speak, read, write) with guests, co-workers and management to their understanding. Ability to read English to a degree sufficient to ascertain information from luggage tags and claim checks; able to legibly write numbers and names on claim checks and rooming lists. Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact, and diplomacy to defuse escalated circumstances. Ability to work well under pressure of check-in/check-out of guests and handle multiple tasks at once.

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Reception Agent

on call

Responsible for providing quality guest service as it pertains to checking in/out of hotel guests; PBX operations to include mail/message service; taking hotel reservations; and concierge services in a gracious and professional manner.



Demands accuracy with daily accounting procedures. High school diploma or equivalent required. Minimum one (1) year of prior experience in a hotel required. Luxury hotel experience preferred. Prior experience in a guest relations position preferred. Prior experience with property management systems preferred.OPERA desirable. Ability to satisfactorily communicate in English (speak, read, write) with guests, co-workers and management to their understanding. Must have excellent attention to detail, speed, accuracy, follow-through, courtesy, cooperativeness and work with minimal supervision. Ability to accurately compute and manipulate mathematical calculations. Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact, and diplomacy to defuse escalated circumstances.Ability to work well under pressure of check-in/check-out of guests and handle multiple tasks at once.

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Houseperson

on call

Provide guests with service that anticipates their needs. Responsible for maintaining standards of hotel cleanliness set by the Director of Housekeeping. Help maintain transfer of clean rooms and promote the cleanliness of public space.



The individual must have excellent oral and written communication skills. Ability to communicate effectively with Management. Excellent organizational skills. Ability to work well under deadline pressure. Ability to use cleaning machinery. Handling of guest requests and/or complaints.

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Cook IV

on call

Assist chef with all culilnary aspects. Maintain 100% quality food production at all times. Maintain, organize and rotate inventory. Maintain clean and safe working area including refrigeration.



High school diploma or equivalent required. Education in culinary school preferred. Minimum one year prior experience in all baking/pastry techniques. Prior experience in luxury hotel environment in similar capacity preferred.Prior working knowledge of equipment and maintenance required.Sanitation and safety knowledge required.ServSafe certification or ability to obtain certification required.Must have prior knife handling skills.

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Security Officer

on call

Primary area of patrol is ADDICTION Nightclub on club nights, but will also be responsible for patrolling all areas of the property, secure rooms, and assist guests with room access. Authorize, monitor, and document access to secured areas. Maintain confidentiality of reports-documents, release information to authorized individuals.



Must possess a State of Hawaii Guard Card. Previous hotel security, police or military experience preferred. Must possess excellent verbal and written communication skills. Must be able to perform job functions with attention to detail, speed and accuracy. Is a clear thinker, able to remain calm and resolve problems using good judgment. Able to endure various physical movements throughout the work areas. Holds the ability to input and access information in computers. Certification of previous training in alcohol awareness, CPR, First Aid, AED required.

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Director of Human Resources

full time

The Human Resources Director is directly responsible for the overall administration, coordination and evaluation of the human resource function and compliance with applicable State and Federal laws. Competencies include, strategic thinking, ethical conduct, leadership, decision making, business and financial acumen, communication proficiency and presentation skills.



Required Education and Experience:

Bachelor’s Degree in Human Resources Development, Travel Industry Management, Hotel Management, Business Administration, or related field

10 years prior human resources management experience, or equivalent

Experience working in a union environment

Preferred Education and Experience

Masters Degree

SPHR certification preferred.

Prior knowledge and/or experience in hotel operations helpful.

Previous experience in a luxury hotel environment preferred.

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Housekeeping Coordinator

on call

Ensure Guests are treated with an Aloha spirit, accurately and efficiently. Responsible for assisting the Director of Housekeeping, Housekeeping Manager & supervisor in coordinating the day-to-day operations of the department. Coordinate room assignments for the housekeeping staff on a daily basis. Ability to communicate effectively with other employees and guests. Be able to operate computers, two way radios, telephones and pagers. Multi task & detailed oriented in fast paced environment.The coordinator supports and assists designated managers or departments in daily administrative duties.The Housekeeping Coordinator will be responsible for interacting with guests, clients, and associates to ensure excellent guest service and to communicate the goals of the department. The ideal candidate will be an organized, personable and enthusiastic individual that keeps confidentiality as the highest priority.Other responsibilities may include but are not limited to:receiving incoming calls, handling guest and associate requests, maintaining various tracking and filing systems, acting as a liaison between departments, generating reports and creating presentations.This position is critical to the successful operation of the department as well as the hotel and is a key factor in contributing to a professional environment. Must be able to work a varied schedule including nights, weekends, and holidays.



      Ability to satisfactorily communicate in English (speak, read, write) with guests, co-workers and management to their understanding. Ability to perform assigned duties with attention to detail, speed, accuracy, follow-through, courtesy, cooperativeness and work with minimal supervision. Knowledge of cleaning processes and equipment. Dependability, friendly disposition, job flexibility, integrity, and good presentation. Must have a working knowledge of scheduling and inventory. Housekeeping experience preferred but not required, computer literate. Punctuality, regular and reliable attendance required. Minimum of two years administrative support and/or project management experience preferred. Extensive experience with Word, Excel, PowerPoint and general computer knowledge. Refined verbal and written communication skills required. Ability to work in a fast-paced, team oriented work environment. Must work well under pressure. Hospitality experience desirable but not required.
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Nail Technician

on call

Perform nail services to in-house guests and local clients in a luxurious hotel environment and provide 5 Star services. Must possess a thorough knowledge of nail care, hand and foot treatments as well as products, and have excellent massage techniques.



Must be able to present a current/valid license acquired in the State of Hawaii. Must have at least 3 years of experience with spa manicures/pedicures. Must be able to work a flexible shift schedule to include any day of the week, weekends, and holidays. Experience in a luxury resort or spa environment highly desirable.

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Housekeeping Room Attendant

on call

Responsible for maintaining standards of hotel cleanliness set by the Executive Housekeeper.Help maintain smooth transfer of clean rooms and promote the cleanliness of public space.



Ability to perform assigned duties with attention to detail, speed, accuracy, follow-through, courtesy, cooperativeness and work with minimal supervision. Punctuality and regular and reliable attendance. Interpersonal skills and the ability to work well with co-workers and the public. Previous experience in a luxury hotel or resort highly desirable.

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Guest Experience Agent

on call

Provide prompt, courteous and efficient handling of all incoming calls and assistance for outgoing calls. Be knowledgeable of the hotel surrounding area and Hawaii to provide guests with relevant information and handle requests in a timely manner. Ability to multitask in a fast paced work environment.Responsible for communicating guest needs, directing them to the appropriate departments and following up with the guest to ensure satisfaction. Anticipate guest needs without the guest verbalizing their requests.



High school diploma or equivalent required.Bachelor’s degree in hotel management, travel industry management, communications, or related field preferred. Prior experience in a luxury hotel preferred. Extensive knowledge and experience in the local (Oahu) area highly desired. Must have strong command of the English language (both verbal and written).Ability to speak, read, and/or write in a secondary language, such as Japanese, highly preferred.

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Pool Server

on call

Accurately record and enter all beverage items. Maximize sales by using menu knowledge and suggestive selling techniques. Maintain cleanliness of service and work area and ensure they are orderly and properly stocked. Responsible for collecting accurate payment from the guest.



Prior server experience with working knowledge of bottle service required. Must have knowledge of all popular drinks and shots, brand selections, prices and garnishes. Must possess or be able to obtain State of Hawaii Liquor Commission Bartender’s Card in order to perform bottle service. Ability to speak second language highly desirable.

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Assistant Director of Finance

full time

The Assistant Director of Finance manages the day to day operation of the Accounting office. Primary responsibilities include financial reporting, budgeting/forecasting, audit and control, asset & liability reconciliation, working capital and cash control.



Four-year Bachelor's degree in Finance and Accounting or related major and managerial experience required.

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ADDICTION Cashier

on call

The Nightclub Cashier will be responsible for performing cashier activities at ADDICTION Nightclub while following The Modern Honolulu proper cash handling procedures policy. Follow all Hawaii State Liquor Laws. Must have a least (1) one year of experience in the service/nightclub industry; Minimum of 18 years of age; Must possess a high school diploma/ equivalent (college graduate is preferred); previous hospitality, restaurant and/or hotel experience is preferred; CPR/First Aid certification is desirable; Must possess (or able to obtain) a valid State of Hawaii Liquor Commission card; Must possess (or be able to obtain) Hawaii Dept. of Health Tuberculosis Clearance Certification; Must possess a good command of the English language and have the ability to clearly and pleasantly communicate with guests and team members both in person and by telephone; Must be able to work in a fast paced/stressful working environment; Ability to speak a second language is preferred; Ability to exercise common sense and good judgment; work with others as part of a team; Perform job functions with minimal supervision.



Must have a least (1) one year of experience in the service/nightclub industry; Minimum of 18 years of age; Must possess a high school diploma/ equivalent (college graduate is preferred); previous hospitality, restaurant and/or hotel experience is preferred; CPR/First Aid certification is desirable; Must possess (or able to obtain) a valid State of Hawaii Liquor Commission card; Must possess (or be able to obtain) Hawaii Dept. of Health Tuberculosis Clearance Certification; Must possess a good command of the English language and have the ability to clearly and pleasantly communicate with guests and team members both in person and by telephone; Must be able to work in a fast paced/stressful working environment; Ability to speak a second language is preferred; Ability to exercise common sense and good judgment; work with others as part of a team; Perform job functions with minimal supervision.

 

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Assistant Spa Manager

full time

Responsible for managing, supporting, and motivating the spa staff in the overall day-to-day operations of the spa to create a memorable, positive guest experience. Oversees the staff by providing leadership, guidance and mentoring to create a positive work environment. Assist Spa Manager in executing various projects by working closely with lead therapist.



At least two (2) years of related Spa experience required. At least one (1) year of prior supervisory experience required. Prior experience in a luxury hotel environment preferred.

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Public Area Attendant

on call

Responsible for maintaining standards of hotel cleanliness set by the Director of Housekeeping. Maintains the cleanliness of public space. Set up work stations with necessary supplies; maintain cleanliness throughout shift. Ensure that standard procedures are followed for maintaining inventory of supplies, and materials and ensure inventory levels meet demand levels. Ensure Guests are treated with hospitality, accurately, and efficiently. Provide guests with service that anticipates their needs.



Minimum 6 months experience as floor attendant or similar experience with a four star property required. Ability to satisfactorily communicate in English (speak, read, write) with guests, co-workers and management to their understanding.

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Senior Guest Relations Manager

full time

Leader responsible for driving the efforts in positive guest experiences by proactively connecting with guests. Responsible for effective guest problem resolution that transforms an opportunity to a positive experience. Ensures that TripAdvisor reviews are positive while preventing negative ones. Supports the Rooms and F&B Departments operations in delivering the best luxury guest experience possible, and drives a culture of effective communication and recovery. Leads by example in providing personalized and uncommon guest experiences.



High school diploma or equivalent required. Minimum three (3) year prior hotel operations experience environment required. Minimum one (1) year management experience required. Bachelor’s degree in hospitality management or equivalent preferred. Prior knowledge of hotel property management system required. Prior Opera and HotSOS experience preferred. Knowledgeable in Microsoft Office programs/software required. Proficiency in English language (written and verbal) required. Fluency in second language desired.

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Revenue Coordinator

full time

Provide revenue management administrative support, such as updating inventory, rates, restrictions, and rate codes in all distribution systems.



Associates degree required, Bachelor degree preferred.2+ years of experience in Front Office or Reservations required. Experience in luxury hotel environment preferred. Advanced proficiency with a reservations system and/or hotel property management system required. Advanced proficiency with computer systems and software. Excellent oral and written English communication skills. Ability to communicate effectively with Management. Excellent organization skills and attention to detail. Ability to work well under deadline pressure. Due to the cyclical nature of our industry, team members may be required to work varying schedules to reflect the business needs of the hotel and meeting planners.

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